We can’t offer a refund if your experience is going ahead as planned - but you could transfer your booking to someone else instead?
If you’re unable to transfer your booking to someone else, we recommend contacting your travel insurance provider to understand how they might be able to support you if you cancel your booking.
If you’re unable to travel because of COVID-19, you might be eligible for a refund under our COVID-19 Money Back Guarantee.
If we have cancelled your experience, you will be refunded automatically; you won’t need to do anything.
If we’ve rescheduled your experience and you can’t make the new dates, please check the postponement email we sent you. It outlines the refund request timeline and process for your experience.