A member of our group canceled their place. What does this mean for the rest of us?

You have a few options if you booked accommodation and party passes: 

If you’re paying together you can choose to:

1. Continue with your booking as planned, covering the cost of the empty space
2. Fill the empty space by inviting a new member to join your group
3. Cancel your booking and make a new booking for a smaller room. This option's only possible if:
   • It’s more than 60 days until the experience starts
   • There are rooms available that fit your new group size

If you’re paying individually you can choose to:

1. Keep your booking as it is and cover the cost of the empty spot. The price per person will increase, and you’ll also need to pay a low occupancy fee
2. Fill the empty space by inviting a new member to join your group. Reach out to us and we'll help them to join your group
3. Cancel your booking and make a new booking for a smaller room. You can do this if:
   • It’s more than 60 days until the experience starts 
   • There are rooms available that fit your new group size

Booked party passes only?

Continue as planned - your booking won't be affected at all if a member of your group cancels.