I canceled my booking, but the next payment was still taken Oops! We can refund you (if we received your cancellation request before you made the payment). So that we can help you, please contact us with your name and booking reference. We'll find out what happened and come back to you. Comments 0 comments Article is closed for comments. Related articles How do I cancel my booking? Can I get a refund if I cancel my booking? I missed a payment and my booking was canceled, but I still want to attend the experience My card has expired / been cancelled, how will I get my refund? What happens if the experience is rescheduled because of COVID-19?