What happens if I test positive for COVID-19 before my experience?

You're eligible for a voucher for the full amount that you have paid towards your experience if you test positive for COVID-19 in the 14 days before your experience starts.

Please send proof of your positive COVID-19 test result to us at results@pollen.co with your name and booking reference. We'll help you through the cancellation process and send you a voucher code for you to use towards a future experience.

Our COVID-19 Money Back Guarantee Terms & Conditions apply.

If you purchased an experience on or before January 31st 2022, please click here to see the applicable COVID-19 Money Back Guarantee.

If you purchased an experience between February 1st and April 30th 2022, please click here to see the applicable COVID-19 Money Back Guarantee.