You're eligible for a voucher for the full amount that you have paid towards your experience if you test positive for COVID-19 in the 14 days before your experience starts.
Please send proof of your positive COVID-19 test result to us at firstname.lastname@example.org with your name and booking reference. We'll help you through the cancellation process and send you a voucher code for you to use towards a future experience.
If you purchased an experience on or before January 31st 2022, please click here to see the applicable COVID-19 Money Back Guarantee.
If you purchased an experience between February 1st and April 30th 2022, please click here to see the applicable COVID-19 Money Back Guarantee.