I haven't received my wristband

We send the wristbands for everyone in the group to the Lead Member's shipping address.

You'll pick your wristband up from the box office at the experience if:

• You book your spot within 45 days of the experience starting
• The Lead Member of your group has an international shipping address
• You're attending an experience in Malta 

If you're collecting your wristband from the box office, download the Pollen app and turn on push notifications for box office opening hours and location updates. We'll also send you an email with the box office information before your experience starts. 

Reach out to us if you haven't received your wristbands within the two weeks before your experience starts.