If you dispute a payment with your bank, a process called a chargeback begins.
Through a chargeback, your bank can try to get your money back for you.
Consumers usually file a chargeback when they notice a payment on their statement that they don’t recognize or didn’t authorize.
Disputes work differently across card networks. If you’ve filed a dispute with your bank, you’ll need to contact them to understand how the process will work and the time frame involved.
Will I receive my refund from Pollen if I’ve disputed a payment?
We can’t process your refund if you have an ongoing dispute with your bank.