An update about a payment error

Update: May 24th, 2022

We’ve been made aware that our payment provider incorrectly charged some of our customers for a payment that was due at a later date. 

We’re really sorry this happened. We’re working with our payment provider to make sure it doesn’t happen again.

Tell us how you’d like us to resolve this

We’ve emailed everyone who’s been affected by this error and asked them to complete a short form so that we know how they want to proceed.

We’ve given people the option of choosing credit to upgrade their experience or to be refunded for the amount that was charged incorrectly. 

If you were charged incorrectly and you can’t find the email we sent, please contact us so that a member of our team can help you.