You'll find your hotel confirmation number in the "Booking details" section of the Pollen app as soon as we receive it from your hotel.
When will I see the hotel confirmation number in the app?
Due to the way group bookings work, each hotel sends the confirmation numbers to us at different times; keep checking the app!
And don't worry - you'll always be able to check in with a government issued I.D. even if you haven't yet received your hotel confirmation number.
Please reach out to us if you need to change the name on your booking.